Help & FAQ
We offer a full cycle of care for your cherished items: Deep Cleaning, Colour Renewal, and Restoration. We specialise in bags, shoes, clothings, accessories, furniture, and automotive interiors.
The quick estimate is our guideline based on the initial information. Once you submit a full service request with details and detailed photos, we will provide a confirmed, custom quote to ensure the final price is accurate for the level of care needed. Don't worry, the service request is obligation-free!
It's simple! Just fill up the form to get instant estimation quote from our Estimation form page. If you want a customised Final Quote from us, click the Request Final Quote and fill out the form with the details and upload a few clear photos, and we’ll get back to you within 24 hours.
Yes, for your convenience! We offer both local drop-off at our Southbank location or arrangement for pickup/delivery. Contact us for availability in your area.
Most of our restorations take between 3 to 7 days, depending on the level of meticulous care required. We’ll give you a precise timeline and confirm the completion date once we've reviewed your service request.
We expertly care for genuine leather, suede, and nubuck items. However, we cannot guarantee service for non-leather materials like vinyl, faux leather, or bonded leather, as these materials do not accept restoration treatments well.
We recommend conditioning your item every 3 to 6 months to maintain softness and prevent cracking. Always keep your leather out of direct sunlight and heat sources to prevent fading and drying.
To book and confirm the service, full payment is required upfront via bank transfer before work begins. This ensures we can dedicate time and secure necessary materials for your custom service right away.
Absolutely! We stand by our work. We also offer a 1 month guarantee on our craftsmanship. If you notice any issues with the service within that month, please let us know right away, and we will promptly make it right at no cost. Your satisfaction is our priority.